FAQs – Canadian Telemedicine

About YourMD

What is YourMD?

We are platform that enables you to get safe and secure access to healthcare through telemedicine. We currently offer medically proven treatments for erectile dysfunction and hair loss.

Can I use any pharmacy?

Yes. We will fax or call-in your prescription to a pharmacy of your choice. You will be asked to provide your preferred pharmacy, or we’ll select one close to you with competitive pricing.

Do I need an existing prescription to use YourMD?

You do not need a prior prescription to be seen by a YourMD Clinician. Our team of Canadian licensed clinicians will do a telemedicine assessment and will prescribe the medication if they deem it safe and appropriate after your tele-visit.

Do you ship medications?

Currently, we are not set up to fill the prescriptions. We are working to partner with pharmacies across Canada. Interim, we will fax or call-in your prescription to a pharmacy of your choice.

Where are YourMD services available

Currently, YourMD services are available to residents of British Columbia, Alberata and Ontario. We are working hard to get coverage for the rest of Canada.

Why is YourMD only available in certain provinces?

The college of physicians and nurses in each province has issued specific guidelines around telemedicine. Our goal is to provide safe care while ensuring compliance with each location’s rules and policies. As such, while certain provinces allow for clinicians registered in other provinces to perform telemedicine for their residents, others require the clinician to be registered and licensed in their province.

We are working on partnering with physicians and nurse practitioners across Canada to ensure coverage for everyone. If we’re not available in your province, please email [email protected] and we’ll put it at the top of our to-do list.

Who are the clinicians on YourMD?

All of our clinicians are Canadian licensed physicians and nurse practitioners. Each doctor and nurse practitioner undergoes an extensive screening and license verification process.

Is my information safe?

We take your privacy and the security of your information very seriously. We’ve designed the platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.

Please read our Privacy Policy for more details.

Hair loss

How does hair loss treatment with YourMD.ca work?

We use telemedicine technology and Canadian licensed clinicians to provide hair loss treatment that’s reliable, convenient, and discreet.

It starts with your dynamic online visit. YourMD.ca-affiliated Clinician needs to know about your health (current prescriptions, lifestyle, habits, medical history, and symptoms) and see pictures of your current hair loss. They also need to see an official ID to confirm your identity. They review everything, determine if telemedicine is safe for you , and either approve your treatment request or follow up within 24 hours.

If you qualify, our Clinicians will provide a diagnosis and prescribe the right course of treatment to help you stop hair loss—and you may even regrow hair.

If approved, your FDA-approved medication will come with a treatment plan with a great deal of information about hair loss. It is important you take the time to read it all.

What type of hair loss treatment do you prescribe?

Our clinicians may prescribe finasteride (generic Propecia) to treat male pattern hair loss (androgenic alopecia). This medication helps patients maintain the hair they have or possibly even regrow some hair they have lost.

You can also get minoxidil (generic Rogaine), an over-the-counter topical treatment, to slow or even stops hair loss at the crown of the head.

Your Clinician may recommend the use of finasteride combined with minoxidil.

Finasteride is not appropriate for all men and should never be used by women or handled by pregnant women. To learn more about who should not use finasteride and the potential side effects, please see the FAQ below regarding side effects

Is hair loss treatment effective?

Hair loss treatment can work to preserve hair and possibly even regrow hair. In one study, Finasteride was effective at stopping hair loss in 83% of men compared to 28% for the placebo group.

Finasteride is not appropriate for all men and should never be used by women or handled by pregnant women. To learn more about who should not use finasteride and the potential side effects, please see the FAQ below regarding side effects

How long does it take for hair loss treatment to work?

Finasteride and minoxidil typically take 3 to 4 months of daily use to start seeing visible changes. It can take up to a year to see the maximum results. As long as you don’t experience side effects, it’s best to continue medication for one full year before deciding on whether the medication is doing all it can for you. Like all medications, finasteride and minoxidil will work differently for different people.

Are there side effects or hair loss medication?

Like most medications, finasteride is not safe for everyone. In clinical trials, less than 2% of men experienced sexual dysfunction due to Finasteride. In addition, finasteride can lower serum prostate-specific antigen and may increase the risk of high-grade prostate cancers. If you decide to seek care through YourMD.ca, YourMD.ca-affiliated clinician will be available to answer your questions about side effects. Finasteride is not approved for use in women, and pregnant women should not handle finasteride.

Just as no drug works on everyone, no drug is 100% safe, and finasteride is no exception. Becoming familiar with the possible side effects will help you identify if you are one of the men who experiences them. If you do, you should stop immediately and inform your doctor.


Is it legal to prescribe medication online?

Yes. YourMD has telemedicine technologies to enable physicians and Nurse Practitioners to practice medicine and take care of patients remotely. Every clinician you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada. If you have feedback about the platform or a complaint regarding a Clinician, please email [email protected]

Is this a safe way to receive treatment?

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. Clinicians can only provide effective and safe when they have accurate, current information about your situation and medical history, regardless of whether you are using telemedicine or in-person visits.

Clinicians on YourMD.ca depend solely on the information provided in the questionnarie adn during your televisit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan your Clinician created before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

How quickly will I be able to see a clinician after I submit my request?

Your appointment will be booked within 24 hours of your submission. If you do not hear back from our team even after that time, please email [email protected]

Does YourMD.ca replace my primary care physician?

YourMD.ca is a complement to—not a replacement of—your primary care physician (PCP). So it’s important to keep your PCP and any other physicians involved in your care, up to date with your care in the YourMD.ca network. Email us at [email protected] to let the medical support team know you want to share your medical information with your PCP or other medical practitioners.

Will I be consulted by a physician or nurse practitioner?

Your appointment will be assigned to the first clinician available in the time window selected by you. Our medical processes have been developed and vetted by physicians and our nurse practitioners are trained and licensed professionals who take utmost care to uphold all standards of care.

Is a video chat required?

We require a video chat for first appointment to both verify your identity and to ensure that your needs are appropriate for telemedicine. However, video calls are not required for renewal of prescriptions and you will be able to engage our clinicians via secure chat, phone call if you already had a video chat with one of our clinicians.

It’s an emergency, what do I do?

In an emergency, please call 911 immediately. YourMD team is not equipped to handle or manage emergencies.

Cost, Pricing & Services

How much does a Clinician visit cost?

The cost of an initial visit is $40* CAD while future renewals are $25* CAD. 

  • A virtual evaluation to evaluate ONE issue
  • A 6-month prescription to address your concern

We also offer multi-concern appointments to address both your ED and hair-loss. The cost of an initial visit will be $60* CAD and $35* CAD for subsequent appointments for renewals. 

*The cost of the medication is not included and will be payable to the pharmacy.

How much does the medication cost?

If prescribed, the cost of treatment depends on the type of medication and the amount of medication you receive. Prices at your local pharmacy may vary.