About YourMD

What isYourMD?

We are a platform that enables you to get safe and secure access to healthcare through telemedicine. We currently offer medically proven treatments for erectile dysfunction and hair loss.

Can I use any pharmacy?

Yes. We can fax or call in your prescription to a pharmacy of your choice. You will be asked to provide your preferred pharmacy, or we’ll select one close to you with competitive pricing.

Do I need an existing prescription to use YourMd?

You do not need a prior prescription to be seen by a YourMD Clinician. Our team of  Canadian licensed clinicians will do a telemedicine assessment and will prescribe the medication if they deem it safe and appropriate after your tele-visit.

Do you ship medications?

Currently, we are not set up to fill the prescriptions. We are working to partner with pharmacies across Canada. Interim, we will fax or call-in your prescription to a pharmacy of your choice.

Where are YourMD service available?

Currently, YourMD services are available to residents of British Columbia, Alberta and Ontario. We are working hard to get coverage for the rest of Canada.

Why is YourMD only available in certain provinces?

The college of physicians and nurses in each province has issued specific guidelines around telemedicine. Our goal is to provide safe care while ensuring compliance with each location’s rules and policies.  As such, while certain provinces allow for clinicians registered in other provinces to perform telemedicine for their residents, others require the clinician to be registered and licensed in their province.
We are working on partnering with physicians and nurse practitioners across Canada to ensure coverage for everyone.  If we’re not available in your province, please email [email protected] and we’ll put it at the top of our to-do list.

Who are the clinicians on YourMD?

All of our clinicians are Canadian licensed physicians and nurse practitioners. Each doctor and nurse practitioner undergoes an extensive screening and license verification process.

Is my information safe?

We take your privacy and the security of your information very seriously. We’ve designed the platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.

Please read our Privacy Policy for more details.

Telehealth

Is it legal to prescribe medication online?

Yes. YourMD has telemedicine technologies to enable physicians and Nurse Practitioners to practice medicine and take care of patients remotely. Every clinician you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada. If you have feedback about the platform or a complaint regarding a Clinician, please email [email protected]

Is this a safe way to receive treatment?

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. Clinicians can only provide effective and safe when they have accurate, current information about your situation and medical history, regardless of whether you are using telemedicine or in-person visits.
Clinicians on YourMD.ca depend solely on the information provided in the questionnarie and during your televisit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan your Clinician created before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

How quickly will I be able to see a clinician after I submit my request?

Your appointment will be booked within 24 hours of your submission. If you do not hear back from our team even after that time, please email [email protected]

Does YourMd.ca replace my primary care physician?

YourMD.ca is a complement to—not a replacement of—your primary care physician (PCP). So it’s important to keep your PCP and any other physicians involved in your care, up to date with your care in the YourMD.ca network. Email us at [email protected] to let the medical support team know you want to share your medical information with your PCP or other medical practitioners.

Will I be consulted by a physician or nurse practioner?

Your appointment will be assigned to the first clinician available in the time window selected by you. Our medical processes have been developed and vetted by physicians and our nurse practitioners are trained and licensed professionals who take utmost care to uphold all standards of care.

Is a video chat required?

We require a video chat for first appointment to both verify your identity and to ensure that your needs are appropriate for telemedicine. However, video calls are not required for renewal of prescriptions and you will be able to engage our clinicians via secure chat, phone call if you already had a video chat with one of our clinicians.

It's an emergency, what do I do?

In an emergency, please call 911 immediately. YourMD team is not equipped to handle or manage emergencies.

Cost, Pricing & Services

How much does a visit cost?

The cost of an initial visit is $40* CAD while future renewals are $25* CAD.  (Currently free visits)

  • A virtual evaluation to evaluate ONE issue
  • A 6-month prescription to address your concern

We also offer multi-concern appointments to address both your ED and hair-loss. The cost of an initial visit will be $60* CAD and $35* CAD for subsequent appointments for renewals. 

*The cost of the medication is not included and will be payable to the pharmacy.

How much does the medication cost?

If prescribed, the cost of treatment depends on the type of medication and the amount of medication you receive. Prices at your local pharmacy may vary.

Is the fee covered by employee health insurance plans?

Yes, this fee is reimbursable by most benefit plans that include a flexible health spending account. Check with your insurance provider for your exact policy. We’re happy to provide receipts compatible with your insurance provider’s reimbursement requirements.

Erectile Dysfunction

Is there a cure for erectile dysfunction?

ED is when the patient is unable to maintain an erection sufficient for satisfying sexual activity. This often times occurs because there is too little blood flow into the penis and too much blood flow out. Some signs of ED may be trouble getting an erection, difficulty maintaining an erection during sexual activities, and reduced interest in sex.

What is erectile dysfunction?

Sexual arousal in men is a complicated process that involves the brain, hormones, emotions, nerves, muscles and blood vessels. If a man has any problems with any of these, it can result to ED. Some of the usual causes are: alcohol use, smoking, diabetes, high cholesterol, obesity, stress, anxiety and others.

What causes erectile dysfunction?

Preventing erectile dysfunction involves making healthy lifestyle choices as well as managing any existing health conditions.

How can I prevent erectile dysfunction?

ED is treatable. Treating ED is different for everyone and may entail a combination of treatments such as medication or counseling.

Pre-Mature Ejaculation

What is premature ejaculation?

Premature ejaculation is the frequent inability to delay sexual climax before you or your partner are ready, usually resulting in finishing within a minute of penetrative sex.

What causes premature ejaculation?

The exact cause of premature ejaculation is still being researched. It is believed that multiple, complex psychological and physical factors are at play. This could include anxiety and depression, prior sexual experiences, guilt, or abnormal hormonal levels. Itis best to consult a medical and or mental health professional to find the cause for your individual case.

How can I prevent premature ejaculation?

Different treatments, psychological and medicinal, work differently for everyone. We offer medicinal treatments such as……………………………………………………; We also offer individual counseling and psychiatry evaluation & medication visits for those who prefer a mental health approach.

Is there a cure for premature ejaculation?

There is no cure for premature ejaculation currently, but we do offer medicinal and psychological treatments to help you with your performance.

Genital Herpes

What is genital herpes?

Genital Herpes is one of the most common sexually transmitted disease (STD) that can happen to any sexually active person. It is caused by two types of viruses: Herpes Simplex Virus Type 1 (HSV-1) and Herpes Simplex Virus Type 2 (HSV-2). There is usually no signs or symptoms and people can spread it to their partners without knowing it.

What causes genital herpes?

Genital Herpes is caused by two types of viruses: Herpes Simplex Virus Type 1 (HSV-1) and Herpes Simplex Virus Type 2 (HSV-2).

How can I prevent genital herpes?

The best way to prevent it is to not have vaginal, anal, or oral sex. However, there are other alternatives such as using latex condoms, avoiding having vaginal, anal, or oral sex when symptoms are active, and taking an anti-herpes medication daily.

Is there a cure for genital herpes?

Unfortunately there is no cure for Genital Herpes, but there are medicines available that can prevent and shorten outbreaks.

Cold Sores

What is cold sores?

It is a group of painful blisters that is caused by Herpes Simplex Virus (HSV). They usually show up on the outside of your mouth or lips, but can also be seen in your nose or cheeks.

What causes cold sores?

Cold Sores are caused by two types of viruses: Herpes Simplex Virus Type 1 (HSV-1) and Herpes Simplex Virus Type 2 (HSV-2).

How can I prevent cold sores?

Taking an anti-viral drug can prevent it and reduce the chance of it coming back.
Avoiding triggers can help too. Some of the triggers are: exposure to sun or wind, certain food, stress, allergies, and others.

Is there a cure for cold sores?

Unfortunately, there is no cure for Cold Sores. but there are available treatments that can help manage outbreaks.

Birth Control

What are the different types of birth control?

We offer birth control pills, skin patches, vaginal rings, and birth control shots.

What form of birth control is best for me?

There are multiple different factors at play that may affect your decision. This includes anything from efficiency, ease of use, and whether or not there may be any interactions with other medications you may be taking or health conditions. Consult with one of our Canadian certified healthcare professionals today to help you find the right decision for you.

Can birth control protect against STDs?

Some forms of birth control can help protect you from STDs. Consult with one of our
Canadian certified healthcare professionals today.

What should I consider when choosing birth control?

There are multiple factors to consider when choosing your method of birth control. You’ll want to consider how well the method prevents pregnancy, whether or not the method fits with your lifestyle, whether you’ll want protection from STDs or not, and if the method may be affected by other medications or health conditions.

PrEP

What is PrEP?

PrEP, which is also Pre-Exposure Prophylaxis, is a pill that needs to be taken once
everyday to help reduce the risk of acquiring HIV by 99%.

Is PrEP safe?

PrEP is generally safe with some minor side effects such as: diarrhea, nausea, headache, fatigue, and stomach pain which usually go away on its own.

Is there a cure for HIV?

Unfortunately, there is no cure at the moment. But, HIV is treatable by certain
medications which can help control and prevent complications.

Is PrEP right for me?

PrEP might be right for you if you test negative for HIV and if any of the following applies to you:

Had anal or vaginal sex in the past 6 months: knowing your partner has HIV while consistently not using a condom have been diagnosed with an STD in the past 6 months

Injecting drugs: while having an injection partner who has HIV sharing needles, syringes, or other equipment used to inject drugs.

Prescribed PEP (post-exposure prophylaxis): still continue risky behaviours have used multiple courses of PEP

STD Testing

How often should I get tested?

All three of our test kits have step by step instructions that will help you along the way with your at home testing.

How do I take an STD test at home?

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How long do results take?

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Should I get tested?

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Hair Loss

How does hair medication work?

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Is hair loss treatment effective?

Our test kit results should be available in X to X days. Results will be (sent to your phone? emailed?)

How much does hair loss treatment cost?

If you are exhibiting any symptoms or have any concerns, it is best to make an appointment as soon as possible. Consulting with a certified healthcare provider and getting tested is the only way to know for sure if you have an STD.

Acne

What is acne?

Acne is a type of skin condition. It happens when our hair follicles become clogged with dirt and oil. These can then result into whiteheads, blackheads, or pimples.

What causes acne?

Acne happens when hair follicles get clogged with dirt and oil.

How can I prevent acne?

Two of the most important ways to prevent acne are: washing your face properly and
moisturizing. However, if the problem still persists, there are OTC medication which could help prevent acne.

Is there a cure for acne?

There are ways to prevent and make the appearance better. There are multiple available treatments depending on what you may have.

Anti-Aging

What is skin aging?

As you age, your skin changes along with it. You might notice more dryness, age-spots, and wrinkles in certain areas of your skin. It might even be less plump and smooth. But all of that is normal.

What causes skin aging?

The main cause for skin aging is age. As a person gets older, his/her skin becomes less elastic and more fragile.

How can I prevent skin aging?

Some ways to prevent skin aging are: protecting yourself from the harmful UV rays,
eating a healthy and balanced diet, moisturize, and using anti-aging products.

Is there a cure for skin aging?

Yes, especially if you start early. There are ways to make skin aging slow down and its appearances to look better.

Dark Spots

What are dark spots?

Dark spots are small, flat, and dark areas on the skin which appears on areas of the body most exposed to the sun. They are harmless, but do not fade away on their own.

What causes dark spots?

Dark spots are caused by overactive pigment cells. UV light helps speeds up the process of producing melanin (a natural pigment that gives skin its color) which results in a darker color.

How can I prevent dark spots?

The best way to prevent dark spots is to stay away from the sun. You can avoid going out when the sun is at its strongest which is around 10am – 4pm. However, if you really need to go out, you can use sunscreen to protect your skin.

Is there a cure for dark spots?

Yes, there are treatments and over-the-counter medications to help brighten and
lighten these spots.

Eyelash Enhancement (Latisse)

What is Latisse?

It’s an FDA approved medical treatment to treat hypotrichosis, which means inadequate amount of lashes. Latisse® helps by stimulating hair follicles to help hair grow faster.

What causes hypotrichosis?

A lot of people have shorter lashes due to a lot of reasons. Some of these are genetics, medical conditions, or an injury.

How can I prevent hypotrichosis?

Hypotrichosis usually happens at birth because of certain genes, so there is really no way of preventing it. Good thing there are ways to treat it.

Is there a cure for hypotrichosis?

Yes, treatment would just require prescription medication and consistent application.

Eczema

What is eczema?

It is the name called for a number of skin conditions that cause the skin to have a rashlike appearance, which then becomes itchy and inflamed. There are different types of eczema: atopic dermatitis, contact dermatitis, dyshidrotic eczema, nummular eczema, seborrheic dermatitis, and stasis dermatitis.

What causes eczema?

Usually, a healthy and normal skin will help retain moisture and protect your skin from bacteria, irritants and allergens. Eczema, however, is related to a gene variation that affects the skin’s ability to provide this protection, which results in your skin being affected by environmental factors, irritants and allergens.

How can I prevent eczema?

Keep your skin moisturized, avoid triggers such as: stress, allergens, strong soap, heat, and others, take shorter baths, and use gentle and milder products on your skin.

Is there a cure for eczema?

Yes, treatment help lessen the effects of flare-outs. It requires prescription medication.

Allergies

How do I know if I have allergies?

Common allergy symptoms include headache, cough, frequent sneezing, irritated and/or puffy eyes, and runny nose. These symptoms do differ from person to person and can also include headache or wheezing.

Can you cure allergies?

Unfortunately, there is no cure for allergies, but, you do have options to help alleviate your symptoms. This includes anything from seeking medicinal treatment to adapting to different lifestyles at peak pollen counts.

What's the difference between allergies and the cold?

Though they share similar symptoms, allergies are how your immune system reacts to allergens, whereas the cold is a viral infection. The cold tends to exclusively include different symptoms such as general bodily fatigue and aches and possibly a fever.

What causes allergies?

Allergies are how your body’s immune system reacts to foreign allergens. These allergens can include things such as pollen, pet dander, or even foods that most people are able to properly digest without problems.

Testosterone Support

What causes low production of testosterone in the body?

There are multiple potential causes of low testosterone including:
Smoking or alcohol consumption,
Anxiety or stress,
High blood pressure,
High cholesterol,
In some cases, thyroid-related issues.

What are the benefits of low testosterone treatment?

Benefits differ patient to patient based on prior symptoms, but optimal benefits include:
Increased energy and decreases in mood swings,
Decreased body fat,
Increase in sex drive,
Improvements in lean muscle and bone masses,
and increased energy.

What is the role of testosterone?

Testosterone is a hormone naturally made by the body that is responsible for multiple bodily
functions including but not limited to:
Energy levels and overall mood,
Growth and development of male sex organs,
Bodily maturation in males such as pubic hair growth,
The development of lean muscle mass and strength,
Sex drive.

What are the signs of low testosterone?

Symptoms of low testosterone include:
Reduced sexual drive,
Erectile dysfunction,
Hair loss,
Weight gain
Reduced lean muscle and bone mass,
Reduction in sperm count,
Di􀄆culty sleeping,
Decreased energy and or mood swings

Weight Management & Obesity

When will I begin to lose weight?

Weight loss is a gradual process and every experience is different. But on average the sensation of fullness occurs early and is followed a few weeks later by weight loss. In various studies, people taking medication along with a balanced diet and exercise had greater weight loss compared to people doing diet and exercise alone as early as 4 weeks.

What is the likelihood weight management medicine will work for me?

Results may vary from person to person. Talk to your doctor about your weight management plan.

Do I need to be on a specific diet or exercise regimen?

Having a balanced diet with 30 minutes of daily physical activity is part of a healthy lifestyle.  Weight loss medication can work with any diet or nutrition plan and since some medications make you feel fuller, eating less can be easier.

Smoking Cessation

How effective is smoking cessation therapy?

It depends on every individual. You may speak to your doctor about your goals in quitting smoking and they will determine a plan that is right for you.
Remember, quitting takes multiple tries. You can continue with your treatment even if you smoke again, just try again.

What if I don't want a prescription?

No problem. The way you choose to quit is entirely up to you, and you can select this preference during your online doctor visit. With that being said, multicomponent therapy has been shown to be superior for successful quitting compared to single component therapy.

How long is the program?

Treatment durations vary. Talk to your doctor about your goals and plan duration.

How much does it cost?

The doctor consultation will be free of charge. It depends on your treatment type and length.

Counselling

Is online counselling effective?

Online counselling is an effective and convenient tool for those who wish to seek help from the comfort of their own home. Technology is very integrated to our everyday lives, and allowing the patient to choose their preferred method of communication allows them to find help on their own terms.

A 2017 systematic review of elemental health care has found online counselling to be a successful alternative to traditional, in-person counselling.

What can online counselling treat?

Online counselling is an effective tool that can help treat a multitude of mental health ailments. These include but are not limited to:

Depression and anxiety,
Trauma,
Relationship problems,
Issues at school or the workplace,
Loss and grievance

What do I need to participate in online conselling?

All you need is either a smartphone, computer, or tablet with video, messaging, or audio capabilities and access to the internet. Some users may prefer to use headphones and have access to a safe, private space.

Can I choose my own therapist? Are they all certified?

(Yes/No) you (will/will not) be able to choose your own therapist. All therapists within our network are Canadian certified…