FAQs – explore telemedicine, hair loss and more

About YourMD

We are platform that enables you to get safe and secure access to healthcare through telemedicine. We currently offer medically proven treatments for erectile dysfunction and hair loss.
Yes. We will fax or call-in your prescription to a pharmacy of your choice. You will be asked to provide your preferred pharmacy, or we’ll select one close to you with competitive pricing.
You do not need a prior prescription to be seen by a YourMD Clinician. Our team of  Canadian licensed clinicians will do a telemedicine assessment and will prescribe the medication if they deem it safe and appropriate after your tele-visit.
Currently, we are not set up to fill the prescriptions. We are working to partner with pharmacies across Canada. Interim, we will fax or call-in your prescription to a pharmacy of your choice.
Currently, YourMD services are available to residents of British Columbia, Alberata and Ontario. We are working hard to get coverage for the rest of Canada.
The college of physicians and nurses in each province has issued specific guidelines around telemedicine. Our goal is to provide safe care while ensuring compliance with each location’s rules and policies.  As such, while certain provinces allow for clinicians registered in other provinces to perform telemedicine for their residents, others require the clinician to be registered and licensed in their province.
We are working on partnering with physicians and nurse practitioners across Canada to ensure coverage for everyone.  If we’re not available in your province, please email [email protected] and we’ll put it at the top of our to-do list.
All of our clinicians are Canadian licensed physicians and nurse practitioners. Each doctor and nurse practitioner undergoes an extensive screening and license verification process.

We take your privacy and the security of your information very seriously. We’ve designed the platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.

Please read our Privacy Policy for more details.

Telehealth

Yes. YourMD has telemedicine technologies to enable physicians and Nurse Practitioners to practice medicine and take care of patients remotely. Every clinician you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada. If you have feedback about the platform or a complaint regarding a Clinician, please email [email protected]
Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. Clinicians can only provide effective and safe when they have accurate, current information about your situation and medical history, regardless of whether you are using telemedicine or in-person visits.
Clinicians on YourMD.ca depend solely on the information provided in the questionnarie adn during your televisit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan your Clinician created before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.
Your appointment will be booked within 24 hours of your submission. If you do not hear back from our team even after that time, please email [email protected]
YourMD.ca is a complement to—not a replacement of—your primary care physician (PCP). So it’s important to keep your PCP and any other physicians involved in your care, up to date with your care in the YourMD.ca network. Email us at [email protected] to let the medical support team know you want to share your medical information with your PCP or other medical practitioners.
Your appointment will be assigned to the first clinician available in the time window selected by you. Our medical processes have been developed and vetted by physicians and our nurse practitioners are trained and licensed professionals who take utmost care to uphold all standards of care.
We require a video chat for first appointment to both verify your identity and to ensure that your needs are appropriate for telemedicine. However, video calls are not required for renewal of prescriptions and you will be able to engage our clinicians via secure chat, phone call if you already had a video chat with one of our clinicians.
In an emergency, please call 911 immediately. YourMD team is not equipped to handle or manage emergencies.

Cost, Pricing & Services

The cost of an initial visit is $40* CAD while future renewals are $25* CAD. 

  • A virtual evaluation to evaluate ONE issue
  • A 6-month prescription to address your concern

We also offer multi-concern appointments to address both your ED and hair-loss. The cost of an initial visit will be $60* CAD and $35* CAD for subsequent appointments for renewals. 

*The cost of the medication is not included and will be payable to the pharmacy.

If prescribed, the cost of treatment depends on the type of medication and the amount of medication you receive. Prices at your local pharmacy may vary.

Hair loss

We use telemedicine technology and Canadian licensed clinicians to provide hair loss treatment that’s reliable, convenient, and discreet.

It starts with your dynamic online visit. YourMD.ca-affiliated Clinician needs to know about your health (current prescriptions, lifestyle, habits, medical history, and symptoms) and see pictures of your current hair loss. They also need to see an official ID to confirm your identity. They review everything, determine if telemedicine is safe for you , and either approve your treatment request or follow up within 24 hours.
If you qualify, our Clinicians will provide a diagnosis and prescribe the right course of treatment to help you stop hair loss—and you may even regrow hair.
If approved, your FDA-approved medication will come with a treatment plan with a great deal of information about hair loss. It is important you take the time to read it all.

Our clinicians may prescribe finasteride (generic Propecia) to treat male pattern hair loss (androgenic alopecia). This medication helps patients maintain the hair they have or possibly even regrow some hair they have lost.

You can also get minoxidil (generic Rogaine), an over-the-counter topical treatment, to slow or even stops hair loss at the crown of the head.
Your Clinician may recommend the use of finasteride combined with minoxidil.
Finasteride is not appropriate for all men and should never be used by women or handled by pregnant women. To learn more about who should not use finasteride and the potential side effects, please see the FAQ below regarding side effects

Hair loss treatment can work to preserve hair and possibly even regrow hair. In one study, Finasteride was effective at stopping hair loss in 83% of men compared to 28% for the placebo group.

Finasteride is not appropriate for all men and should never be used by women or handled by pregnant women. To learn more about who should not use finasteride and the potential side effects, please see the FAQ below regarding side effects
Finasteride and minoxidil typically take 3 to 4 months of daily use to start seeing visible changes. It can take up to a year to see the maximum results. As long as you don’t experience side effects, it’s best to continue medication for one full year before deciding on whether the medication is doing all it can for you. Like all medications, finasteride and minoxidil will work differently for different people.

Like most medications, finasteride is not safe for everyone. In clinical trials, less than 2% of men experienced sexual dysfunction due to Finasteride. In addition, finasteride can lower serum prostate-specific antigen and may increase the risk of high-grade prostate cancers. If you decide to seek care through YourMD.ca, YourMD.ca-affiliated clinician will be available to answer your questions about side effects. Finasteride is not approved for use in women, and pregnant women should not handle finasteride.

Just as no drug works on everyone, no drug is 100% safe, and finasteride is no exception. Becoming familiar with the possible side effects will help you identify if you are one of the men who experiences them. If you do, you should stop immediately and inform your doctor.

Erectile dysfunction

We use telemedicine technology to provide a discreet, convenient, and affordable way for you to receive erectile dysfunction treatment from a Canadian Licensed physician or medical practitioner. All without leaving the couch. Complete the dynamic onboarding, our Clinicians will determine if you’re a candidate for telemedicine.

Erectile dysfunction is often a symptom of a more serious underlying condition—like heart disease, diabetes, high blood pressure, or even depression. That’s why we strongly recommend optional laboratory tests. It might sound funny but regular erections are a great barometer of your overall health.

The American Urological Association claims that oral PDE-5 inhibitors should be offered as the “first line of therapy for erectile dysfunction.” So that’s what we do.

Clinicians on YourMD.ca prescribe the most common PDE-5 oral medications which include:

  • Sildenafil (Viagra)
  • Tadalafil (Cialis)

Viagra’s FDA approved prescribing information claims that “82% of patients reported an improvement in their erections.” Other PDE-5 inhibitors (Cialis, Levitra) showed similar results.

Oral ED medication is generally considered extremely effective and studies show it works on the majority of men. But ED medication doesn’t work for everyone. It’s important to note that everyone’s reaction to a medication is unique.

Yes, in most cases. Erectile dysfunction can be diagnosed by Clinicians based on a patient self-reporting their symptoms and medical history.

Clinician on YourMD.ca use telemedicine technologies to diagnose ED in the same way they diagnose patients in-person. Clinicians ask you questions to evaluate your symptoms and make sure it’s safe and appropriate to prescribe ED medication. The clinicians on YourMD.ca use your answers to diagnose your condition and create a treatment plan. That’s why it’s vital you answer each question to the best of your knowledge and ensure that every communication with your clinician is truthful, accurate, and thorough.

Oral ED medications are extremely effective, but they don’t work for everyone. Other treatment options for ED include lifestyle improvements (like exercise, diet, quitting smoking, and limiting alcohol use), surgery, penile vacuum pumps, and other ED medications. Every treatment comes with risks and benefits that you should fully understand before moving forward with any treatment plan.

Currently, the only erectile dysfunction treatment we offer are oral PDE-5 inhibitors in the form of:

  • Sildenafil (Viagra)
  • Tadalafil (Cialis)
If you’d like to pursue alternative ED treatment, we recommend speaking with a clinician in-person. Contact our team at [email protected] and we can recommend a Clincian in your area.

According to the American Urological Association, oral PDE-5 inhibitors should be offered as the “first line of therapy for erectile dysfunction.” So that’s what clinicians YourMD.ca use to treat ED. The most common PDE-5 oral medications they prescribe are:

  • Sildenafil (Viagra)
  • Tadalafil (Cialis)